Paypal - Credit card users with paypal account (you will be redirected to paypal website to log in your account) Dragonpay - for users who wish to pay via Online Banking, e-wallet, and over the counter cash payments Here are the list of available channels through dragonpay:

Yes, there is another way for you to pay. You may try to use InstaPay, also under Dragonpay's payment channels, under Online banking/e-Wallet.

-you may click the link or receive the instruction via email
-after you view the payment instruction, you may transfer fund through dragonpay's account. Account information of Dragonpay is included in the payment instruction and with reference number

Thanks for purchasing from our website.

Due to the nature of our business and products we sell, claims for more than 7 days from the date of purchase are not eligible for a refund.

Only selected items are to be eligible for a refund, you have to return the item you purchase to us within 7 calendar days of purchase. The item must be in its original packaging and on its original condition. Contact us for more details on how to make arrangement for your refund.

If our products arrived damaged in anyway, we are happy to send a replacement and will be arraging a free shipping to you. However if the product was proven working and is tested before sending/shipment to you, you are not entitled for a refund nor exchange. Always ask for proofs like video/photos that the items are working before shipment, as it will be used as supporting documents for claiming a refund/exchange.

Product Categorization for Claiming Refund/Exchange: Electrical Parts:

A/C Compressors- we offer return/refund/exchange within 7 days from the date of purchase/delivery (online) as the item "should not be soldered or welded" and is always on its original packaging.

Car Aircon Compressors- we offer 3 months warranty from the date of purchase/delivery (online), due to certain fact that correct processing for replacing compressor was applied such us: system flushing, replacement of filter drier, replacement of expansion valve, replacement/recharge of "original" refrigerant. If not, warranty will be voided.

Thermostat / Switch/ Timer/ Relay/ Overload/ Contactor/ PCB Board and any other considered "electrical parts"- we offer return/refund/exchange within 7 days from the date of purchase/delivery, but due to its nature as ELECTRICAL PARTS category, it has only entitled to "limited warranty" due to a specialized personnel should only install the product.

Consumable products:
*we don't offer refund/exhchange for any consumable products that has volume/weight or measured such as: (a) copper tube/pipes in retail by foot/meter, (b) refrigerants in retail by kilo or refrigerants in canisters opened but unused, (c) lubricants/oil sold in canister, opened but unused, (d) filters, (e) expansion valve, (f) filter drier, (g) soldering agent sold in retail or whole.

Several types of goods are exempt from being returned. Perishable consumable goods cannot be returned specially when opened. (i.g refrigerants,lubricants)

Additional non-returnable items:
- Gift cards - Promo or Discount Codes
- Shipping Fee

To complete your return, we require a proof of purchase such as:
- sales invoice (hard copy or digitalized is accepted)
- photos
- video

Refunds (if applicable)
Once your return is received, give us at least 3 days to inspect the product and we will notify you via your preffered way of communication for the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they have hidden defect or damaged, 7 days from the date of purchase. No Return, No Exchange on product misused or products that are not intended for its proper usage.

Shipping
To return your product, you should mail your product to:
RMBP Refrigeration and Airconditioning Supplies Km. 29 Gen. Emilio Aguinaldo Highway Salitran 2, Dasmarinas, Cavite, 4114 Dasmarinas, Philippines

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. (change of mind, no hidden defects, buyer's fault for wrong purchased items)

Depending on the address, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over PhP 3,000, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item without tracking numbers.

Commercial Courier (LBC/JRS/GogoExpress)- 2-14 days

Lalamove- Same day delivery (available only to CALABARZON and METRO MANILA only!)

To track shipment, a tracking receipt will be given to you

To pay via Gcash, you should choose Dragonpay during payment and follow these instructions:

1.  Select Dragonpay during checkout.
2. Select preferred bank on the list, and you will be directed to your bank's log in page, bank will prompt you to input OTP.
3. Select account to use then proceed to payment.

1. Select Dragonpay during checkout
2. Under online banking/e-wallet, select QRPH
3. Then scan QR code to proceed to payment.

An online payment platform that allows consumers to buy online from e-commerce merchants without using traditional forms of payments like credit cards and PayPal.

Instead, consumers uses their online banking facility, e-wallet, or pays cash over-the-counter at physical retail channels.

Dragonpay automatically monitors the online and offline payments and notifies merchants of a completed payment so they can ship the goods or render the service.

Is it safe to use Dragonpay?
Dragonpay uses industry-standard Secure Socket Layer (SSL) technology to protect the transmission of data from browsers to the server. This is the same encryption technology used by all financial institutions worldwide.

As a trusted online payment gateway in the Philippines, Dragonpay do not store online banking ID and password.

*For more information about Dragonpay click here-> Dragonpay FAQ